Orders are captured in our system within 24 hours of order placement. Any changes to an order must be made within the 24 hours of placing the order.

Orders may take between 1-3 business days to process before shipping out.  

Once shipped, orders arrive within the time frame selected (USPS, UPS Ground, Canada Air) on the order form.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Return/Exchange Policy 

We will gladly accept returns on all eligible products (Worn, or Damaged items are not eligible for return). 

A return handling fee will be applied for all products returned for refund. 

Please get tracking & insurance when returning your items to us. 

Once your item is returned, you have two choices: 

  • Store Credit – $0 fee if you return your item for store credit to be used for a future order(s).
  • Return for Refund: Handling Fee – $15 except, all human hair wigs or toppers  $25

We will process your refund within 3 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account.

Occasionally backorders occur when requests for a particular item exceed available inventory.

Backorders If a backorder occurs on your ordered product, we will contact you via email with the estimated arrival date of your product and you will be given the option to: (1)select a new item, (2) request to be placed on a priority waitlist to receive the product once it becomes available for shipment (please note we will complete the charge to the payment method used with your original order), or (3) cancel the original order.

We will promptly ship item(s) once they become available with the original Shipping & Handling method selected. 

We accept all major credit cards & PayPal*

All Credit Card charges will appear as Strut Hair Solutions.  Packages will ship from Strut Hair Solutions.

* In order to comply with PayPal’s best practices standards, all orders placed using PayPal will be captured within three (3) days of the order date.